Our Technical Support
How to Contact Powerflex | Additional support resources
VAR programme
Value Added Reseller programme and the associated Maintenance and Technical Support Programmes are the main means of Powerflex support. Read more ...
A significant portion of the Maintenance and Technical Support Programme is allocated to providing software updates during your VAR agreement period. This service incorporates continuous updates and enhancements of Powerflex products usually released as service packs. These are available free of charge to members of the VAR programme. Read more ...
Purchasers of new products, runtimes and updates to the latest version are entitled to 30 days free support for installation-related issues.
Money-Back Guarantee
If, within 30 days of purchase, you find that the software does not work as documented or does not meet your needs and we are unable to address the issues, we will give you a full refund less AUD$50 (per licence) for administration costs.
To be eligible for this refund, you must return all the materials including licences, you must destroy all copies of the software you may have made, and you must stop using the software. We reserve the right to request this undertaking in writing on your company letterhead. We do not refund out-of-pocket expenses such as shipping.
Contact us for support
Powerflex Corporation provides software support from its headquarters in Melbourne, Australia, from 9:00 am to 5:00 pm local time, Monday to Friday, excepting Victorian Public Holidays. International callers can use this handy time-zone converter to work out when to telephone us.
Additional Support and Information
PFX Developers Mailing List
Powerflex Corporation has set up a mailing list for PFXplus developers. The PFX DEVELOPERS mailing list provides an e-mail forum where PFXplus developers can freely discuss any issues, problems or comments relating to PFXplus and other Powerflex products. For more information on the PFX DEVELOPERS mailing list, and instructions on how to subscribe, unsubscribe, and submit messages, see the mailing list page on this Web site.
Frequently Asked Questions
We are currently adding details of some of the more common Powerflex support issues to the FAQ area of this Web site. You may want to check if your own support question is there before contacting Powerflex directly.
POWERlines
Another useful reference is our POWERlines newsletter. This is a great way for us to share information with the whole PFXplus development community. Fax us on +61 (03) 9548-9003, or better still, e-mail us on our info email address with your ideas for articles or 'how-to' questions and see your name in print!